Solved: 02 Refresh Upgrade Question

Anonymous · ‎10-12-2013

I am thinking about spoiling myself for Christmas and upgrading on 02 refresh to a nice shiny new phone. I do have one question though. Because i am not quite at the end of my contract yet it says i have to pay £xxx then whatever the cost of the phone/Contract comes to. Is the £xxx payable now or is it payable on the next mobile phone bill? That is what i am confused about!

MI5 · ‎10-12-2013

From the T&C's:

How do I pay to Speed to Refresh?
When you're ready to upgrade you can pay this at the same time using a debit or credit card. It's a one off, non refundable charge. To find out how much you would need to pay, text UPGRADE to 21602 or go to o2.co.uk/myo2. Its your monthly subscription amount multiplied by the number of months left in your contract less 25% that we chip in for you.

Source: http://www.o2.co.uk/refresh/frequent-questions#fasttrack

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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adamtemp64 · ‎10-12-2013

As far as I understand it you have to pay the speed to refresh price up front and the new phone cost and tariff on next bill apart from any upfront cost for the phone

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎10-12-2013

From the T&C's:

How do I pay to Speed to Refresh?
When you're ready to upgrade you can pay this at the same time using a debit or credit card. It's a one off, non refundable charge. To find out how much you would need to pay, text UPGRADE to 21602 or go to o2.co.uk/myo2. Its your monthly subscription amount multiplied by the number of months left in your contract less 25% that we chip in for you.

Source: http://www.o2.co.uk/refresh/frequent-questions#fasttrack

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-12-2013

Ahhh! Thank you for this. Looks like I shall have to wait another month then 😞 Christmas is so expensive!! I can call it a New Year's pressie instead!

MI5 · ‎10-12-2013

Tell me about it.... It gets more expensive every year !!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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