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02 Live chat & helpline

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Anonymous
Not applicable

on ‎13-02-2017 14:04

on ‎13-02-2017 14:04

Hello,

 

Is live chat and the phone lines down? I have been trying all day to connect via live chat and have now been waiting on the phone for nearly 15 minutes!

 

Thank you,

Hannah

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Cleoriff
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‎13-02-2017 20:13 - edited ‎13-02-2017 20:13

‎13-02-2017 20:13 - edited ‎13-02-2017 20:13

Hi @Anonymous

Is there anything we could help you with? This isn't live chat but a community forum. However we may still be able to advise...?

Veritas Numquam Perit

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Martin-O2
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on ‎14-02-2017 10:37

on ‎14-02-2017 10:37

Hi @Anonymous did you manage to get hold of Live Chat in the end? 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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jonsie
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on ‎14-02-2017 16:11

on ‎14-02-2017 16:11

Personally I've not been able to get connected on live chat all day. Had to resort to a phone call via TU but problem sorted straight away.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
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on ‎14-02-2017 16:38

on ‎14-02-2017 16:38

Thanks @jonsie. I'm not aware of any issues with the service but I'll double check. wink

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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jonsie
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on ‎15-02-2017 03:02

on ‎15-02-2017 03:02

Just a message all day on both mobile site, web page asnd complaints page : We are just checking to see if an agent iss available. I was able to get through on the phone to do a sim swap as I didn't have the old sim to do it myself online. I must say it was quite delightful to hear a young lady with a Yorkshire accent Hero

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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