on 12-10-2017 15:00
I've been told i would only be paying the contract payment which is £80 a month for two phones.
so why is device plan coming up with an extra £30? is there any way we can get rid of that
Not if on a Refresh deal. The two payments should add up to what you agreed when taking out the contract.
If this is your first bill look here.
on 12-10-2017 16:14
The only way to get down to the £80 it would seem would be to pay off the device plan.
If you are still within your 14 days cooling off period you can still cancel your plan and only be charged for what you have used.
on 16-10-2017 13:48
Hello @stej how are you doing? Lots of information above from our helpful members - is it all clear with what the device plan is or do you have any further questions? Please let us know how you're getting on.