Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract end

How do I find out when my tablet contract ends. Will o2 stop taking the direct debit. I can't access the details on my o2

Resolved! Help I am in Vietnam and I cannot get on the Web and cannot always make calls.

Help I am in Vietnam and I cannot get on the Web. 02 are quick to take the money not yo quick to provide a Service Switching time soon I thinkn!!

Resolved! O2 Travel Inclusive Zone -- which countries can be called/texted to for free?

The O2 Travel Inclusive Zone is described as "a daily allowance of unlimited texts, minutes, and data roaming in 27 of our international O2 Travel destinations". What can the daily allowance of unlimited texts and minutes be used to make calls/send t...

Resolved! Switching tariff

If I switch tariff does it extend my contract?

Resolved! Return my fold5 back

I need a bag to post my old fold5 back

Resolved! Can I upgrade if I pay off my device plan?

As mentioned above can I pay off the contract and upgrade early? Also as I have the anytime switch up if I upgrade will it move me over to the 90 day switch up T&C?

speaking to a human being who can actually help

How in gods creation do you actually speak to a clued up human any more and not some automated message circle jerk or broken A.I bot nonsense.This company has slid so down the hill it's at the bottom of the ocean!

Can’t send text message error code 38, however i can send text to number if i delete contact

Hi All Apologies if this has been asked before. Last year i stopped being able to send text messages to one number. I get an error code 38.After searching for the solution i have discovered if i delete the text thread and the contact, i am able to te...

Resolved! Cannot login or access my former Virgin Mobile account

I have a mobile phone originally set up and registered with Virgin Mobile over 20 years ago. The phone handset (which is not a smart phone, has only voice and texts, no internet online facility or apps) is now used regularly by my wife. It is on an o...

Upgrade confusion

Hi, I have 2 numbers on my account. I've just received my S24 ultra upgrade but it's been associated with the wrong number (my mistake) I've since discovered that the number I wanted it on is now out of contract. Is it possible to transfer that numbe...

O2

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Read here to learn how to apply a Blue Light discount!