cancel
Showing results for 
Search instead for 
Did you mean: 

top up

Gosia1
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi!
I have topped up my number yesterday for £15, I have got the email says that my account has been successfully topped up. However, there is no money on my account, tariff did not renew,  I can't find any of the support on the page as all I can do is chat with an automat. I have no service as my tariff is not on so I cannot call the support. Does anyone know what to do in this situation? Thank you in advance for every tip!!!

Message 1 of 3
315 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Gosia1 

Use another mobile or landline or Skype to call O2. 

All numbers and Skype help here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 3
306 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@Gosia1 

Use another mobile or landline or Skype to call O2. 

All numbers and Skype help here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
307 Views

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

Hi there @Gosia1 , did you have any luck contacting customer service about your top up? Did this get resolved for you?

Message 3 of 3
260 Views