on 07-07-2020 14:44
I have just obtained a new sim card and put it in my husbands old phone XPERIA (SONY). It says there is no sim card. What do I do next
on 07-07-2020 14:54
Sim may need activating.
https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim
on 07-07-2020 14:57
Hi @ange
If you could just double check it's been placed correctly, our sim cards are triple sims which means they are standard (Large) Micro Sim (Medium) and Nano Sim (Small). Xperia usually takes Nano.
If it has been placed correctly it might mean the sim card is not activated yet you can ring 202 to get this activated.
This also could happen if there was a fault with the handset or incompatibility, for example, a third party network phone unlocked. If this is not the case give 202 a ring on an O2 a mobile in contract 4445 if on Pay & Go and see if it's activated.