my sim card is not registered

[Marty5]

Hello,

I'm currently in the EU (Germany) and I'm having trouble making phone calls. My phone tells me that my SIM card isn't registered with the network.

I have a prepaid card with the corresponding rates.

[Enlli]

You may have trouble in Germany. There is no 3G and at the moment there no 4G calling on PAYG so the phone may not connect for voice and text.

If you can try switching down to 2G to make calls

[Marty5]

Hello,

Unfortunately, the new phones can no longer be downgraded to the 2G network (at least I think so, it can only go up to 3G) (it's a Samsung A56).

Thank you for your help.

[pgn · Accepted solution]

@Marty5 -

To set SIM to 2G, check out this video from this search, Samsung A56 select 2G https://share.google/E8W3SUseUlyTmlezf

[Marty5]

Hi,
Thanks for the video, it really helped.

Luckily, I can now make phone calls again.

Best regards

[pgn]

You're welcome, @Marty5 👍🏼

[Enlli]

Great

Hopefully PAYG customers should have 4G calling by the end of the year.