Solved: my balance

Jahanaas · ‎18-08-2021

has anybody ever been shocked to find there balance is zero, when they know this cannot be so??

MI5 · ‎18-08-2021

If you are on a bundle and only top up enough to buy your bundle, your balance will always be zero, but you will have allowances to use https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎18-08-2021

@Jahanaas

If you are on a bundle and only top up enough to buy your bundle, your balance will always be zero, but you will have allowances to use https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jahanaas · ‎18-08-2021

sorry, I should have been more clearer, i am on PAYGo ..

MI5 · ‎18-08-2021

Perfectly clear and my answer still applies.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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