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Level 1: Joiner
Posts: 1
Registered: ‎07-01-2019
Accepted Solution

mobile number xxxxxxxxxxx

[ Edited ]

My wife has not used her phone for months and all has gone dead has her number been deleted?

Posts: 85,583
Topics: 522
Solutions: 10,674
Registered: ‎04-04-2012

Re: mobile number

[ Edited ]

@ian2 if you call customer services they may be able to reactivate it if not too long http://www.o2.co.uk/contactus 

You should also remove number from the public forum, this isn't O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 66,796
Topics: 661
Registered: ‎14-01-2013

Re: mobile number xxxxxxxxxx

[ Edited ]

@ian2

It may well have been. To keep a number active you have to make a chargeable call or text once every 6 months and top up evey 999 days

*The Game Is On*


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Community Manager
Posts: 5,219
Registered: ‎23-07-2014

Re: mobile number xxxxxxxxxxx

Hi @ian2, it would be great to hear how you get on with this. Smiley Happy

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