lost my SIM card

[ClaireD]

Hi!

how can I get a replacement pay as you go SIM card? I lost my phone so need a new chip.

Thanks

[Cleoriff · Accepted solution]

@ClaireD 

You need to report it via this route Guide: Lost or Stolen O2 Device? - How to Report it 

If you contact O2 they will send you a new sim. Use any number in this guide Guide: Coronavirus Community Help and Support 

Or Social Media....you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[MI5]

@ClaireD 

As it's PAYG you won't have any extra charges to be liable for so the most straightforward way is to order a free sim from here https://www.o2.co.uk/shop/sim-cards/pay-as-you-go and then call O2 to migrate your old number to the new sim Guide: Migration & porting into O2