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iPhone does not recognise new SIM Phone number

lucas
Level 1: Joiner
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Hello. Hope everyone is safe. I recently acquired a Pay As You Go SIM card with 10£ credit to test it out. I submitted the form to keep the number from my previous service provider. It seems that the change was successful. I can call and receive calls from my previous number. However, the iPhone is not recognising the new number, and keeps showing an alert that I have to update the number on iMessage and Facetime. If I go to Settings -> Apple ID -> This iPhone XS, under Phone Number it shows the number of the SIM card when I received it. How can I update this number to keep my iMessage and Facetime working properly ?

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MI5
Level 94: Supreme
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@lucas 

Settings >Phone >My number 

Save and reboot

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 119330 Posts
  • 605 Topics
  • 17279 Solutions
Registered:

@lucas 

Settings >Phone >My number 

Save and reboot

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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lucas
Level 1: Joiner
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Genius. Thank you very much kind sir. Works perfectly. 

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MI5
Level 94: Supreme
  • 119330 Posts
  • 605 Topics
  • 17279 Solutions
Registered:

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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