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claim allowances

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Jose49
Level 1: Joiner
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‎22-06-2022 12:50

‎22-06-2022 12:50

In my O2 account as a pay as a go say that i  have 2989 O2 texts and 12000 minutes of O2 calls and 0.0MB of data left.

 

 How can i claim that to my phone?

 

Regards

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MI5
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‎22-06-2022 12:57

‎22-06-2022 12:57

@Jose49 

That is already available for you to use, you don't need to claim it.

Note the details in this guide as to what numbers you can use it on though Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151103 Posts
  • 647 Topics
  • 28807 Solutions
Registered:

‎22-06-2022 12:57

‎22-06-2022 12:57

@Jose49 

That is already available for you to use, you don't need to claim it.

Note the details in this guide as to what numbers you can use it on though Guide: Your Allowances - what is and isn't included 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jose49
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‎22-06-2022 13:02

‎22-06-2022 13:02

Hi,

 

 So why they charge me every time i make a phone call or send a text?

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MI5
Level 94: Supreme
In response to Jose49
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‎22-06-2022 13:36

‎22-06-2022 13:36

@Jose49 

Only the numbers in the link I gave you above are included.

International numbers, short codes or premium rate calls are chargeable.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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