Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Barred Phone

Hi. I.ve been lost one of my phone wich is iphone xr and the guys wich bared the phone they bared my both of phones , because i was at O2 shop and they call for me to see if my iphone 8 is barred and it was barred so can you check if is still barred ...

Resolved! Data control

Is it possible to arrange for data access to be blocked once allowance is reached?

Resolved! Cancel a network switch on classic payg

I asked a young relative who claimed to know about these things to get a pac to move an ee number to O2 but it looks as if they've arranged to move from O2 to ee by mistake. Is there a way to cancel a porting request once the online form has been sub...

Resolved! o2classic

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Resolved! FREE £5 on signing up

Haven’t received the £5 free for registratinh

Resolved! Missing o2 Rewards voucher

Hi! I cashed in £10 of my o2 Rewards balance for an Amazon gift voucher last Weds (10th) however i still haven't received the voucher. I was hoping that i would have it by this weekend as i wanted to put it towards a gift for my fiance I've been give...

Trying to get Balance by text

Hi,I am sending the word BALANCE to 20202 but recently I am getting no reply.I have tried several times today but nothing.I prefixed one of the messages with *0# and got a message back saying it has been delivered but still no balance text.Any ideas?

Double data promotion

I'm on the £30 big bundle and sent the 'double' text and got this reply...O2: Sorry. To take part in the double bundle offer, you'll need to change your tariff to one of our £10, £20 or £30 Big Bundles. Please note the £15 and £25 Big Bundles aren't ...

Resolved! o2 New sim

Have just got new sim from o2 but am unable to find phone number. When i look under phone settings in the sim button there is no number . I have tryed topping up on line using the phone number sent with the sim on the card. But it states no device re...

Resolved! Unlatch an O2 phone, O2 say isn't Latched

@EmilieTHello, From what i have read you are the person in the know on this subject?! I am trying to unlatch an O2 phone i brought last year as a payasyougo phone from an 02 shop. I've had the email from O2 saying it isn't latched but only an 02 sim ...

O2

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