Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Cancelling bank payments

I going to a pay monthly account and wish to cancel my payments for my paYg account

Resolved! New tarrif, missing credit.

I'd run out of data, and the day was my top-up renewal day. I was on the £10 big data bundle, and decided I needed more data so I switched my tarrif to the £15 one. I got the text saying that O2 were chaning my tarrif and I thought it would be done i...

Resolved! Texting to Russia

Hope someone can give me a solution to a problem we are having.My wife and i have a very good friend who has gone to Russia for three years to study.We have tried to text her on the O2 network but none of our texts have got to her.We have also tried ...

Resolved! Top up

Bought phone from carphone warehouse been waiting since 20th for my top up I purchased with phone to be added to my account still waiting

Resolved! phone unlocking

Do o2 charge to unlock a phone? If yes then how much? How does it work?

Resolved! calling an 03457 number

I have a monthly contract for calls and texts only. This allows 1000 minutes worth of calls. If I called an 03457 number would this be taken off my allowance or is there an extra charge for calling such a number?

Resolved! Confirming how to keep my SIM alive as I live in the USA

Hi, I just switched to an 02 SIM for use in the UK (I'm an expat in the USA and visit every year once or twice). I understand that I have to do something chargeable every 6 months. My question is does it have to be a call or will a text suffice as th...

Resolved! blocking international nuisance calls

need help knowing if i can block international calls by using the country code?I keep repeatedly getting numerous calls daily from +232 which is Sierra Leone and it's becoming a nuisance.using Samsung J3thanks

Resolved! Can I use a BlackBerry PassportOne with a Pay as you go Contract ?

I have a monthly contact with O2 and use a BlackBerry PassportOne , I am changing my Phone and was wondering if my wife can use my old PassportOne with her " Pay as you go contract " I understand she will need to go to my local O2 store and have her ...

FREE10 not working!

Hi, From searching and reading past posts, I see that there was an issue with a batch of sims and the FREE10 offer. I thought this was fixed. However, I have just activated and topped up my sim today and upon texting FREE10 to 21500, it replied back ...

O2

Forum Posts