Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Money added to account

There was an extra £5 added to account today that we dont know where it came from

Resolved! Terrif reset please help

everytime i top up i have to contact o2 customer support however today they are down aparently. does anyone know a way to restart my terrif? please help

Resolved! PAYG top up payment history

We have 2 PAYG phones on O2. My husnband uses his for work and I used to be able to see his past top up history payments with the dates but I have looked everywhere. I need a breakdown for his tax return.Has this facility gone now?How do I see past p...

Resolved! Credit

Right now I am a pay as you go customer and have credit on my account. I wanted to know if i can bring the credit over to pay monthly or do I need to use it on payg?

Resolved! topping up my mobile

hi i would lke to top up my moble by using my savings i have been saving

Resolved! Where has my balance gone?

I topped up £10 on my PAYG on 19th September.Roaming is off, I have sent no texts or made any calls.My balance today is apparently £0.Where has this gone then?

Hosting a large event within a small area

I am organising an event to host 30,000 people within a 3 acre area. Can O2 support us with sim cards? And can your network cope with so many people in such a small area?

Resolved! Can I top up o2 sim using giffgaff voucher code

it is well established that the opposite is possible that topping up gigffgaff sim with o2 voucher is possible however imy question is would it be possible to top up an o2 sim with a giffgaff voucher code.??I have sourced verious forum threads that a...

Resolved! sim

How do i order a sim replacement?

Unlatching request to unlock handset from 02 network

My Samsung S6 handset was locked to O2 network and I want to unlock it to use my 3 monthly sim. It's now been 2 weeks. Twice now I have logged a "unlatch form" through the utterly uselss "customer services" - i received the same code, twice, which ha...

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