Data issues

HJB102001 · ‎13-02-2019

So I have paid £10 to O2 for data but I have received no data!!! What can I do?

MI5 · ‎13-02-2019

@HJB102001 need more info to help but try texting the word "active" to 2020 or contact customer service for help.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎13-02-2019

Do you have the right apn settings for your phone?

HJB102001 · ‎13-02-2019

Oh right sorry haha. Full story is: my data was supposed to be finished today 13th of February but on 10th Feb i ran out of data so I topped up £10 however I didn’t receive any data. Then I waited till today to see if I get some data but still nothing!?

HJB102001 · ‎13-02-2019

I’m not sure what apn is?

MI5 · ‎13-02-2019

@HJB102001 wrote:
Oh right sorry haha. Full story is: my data was supposed to be finished today 13th of February but on 10th Feb i ran out of data so I topped up £10 however I didn’t receive any data. Then I waited till today to see if I get some data but still nothing!?

Check your balance to make sure you still have £10 to buy new bundle,

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-02-2019

Your £10 should pay for your bundle but its quite possible you used some days or xterm and you now don't have the full £10 to buy it. TexT BALANCE to 20202

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

HJB102001 · ‎14-02-2019

Okay so guys do not pay before your monthly allowance has ended because if you do you will be charged £1 daily for data and won’t receive your next bundle. Just wait until after your renewal date or you will have a load of problems

MI5 · ‎14-02-2019

As I thought.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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