Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Switching

I want to switch to pay monthly

Balance transfer

I want to change my plan but will my existing pay n go balance be transferred to my new plan?

Top up tarrif

I am trying to restart my tarrif. I have topped up but it hasnt restarted it

Resolved! Topping up

I have £20 in my balance and I want to use that to switch my tarriff but it’s going straight to card details

Top up

I’m trying to top up my new sim but it won’t let me

Resolved! Pay as you go balance query

I’m on Pay As You Go and have accumulated a rewards balance of over £30. How do I use this, as my bill is paid from my bank account every month?

Resolved! Balance went from £15 to £13 after topup.

After topped up my new sim with £15 to buy a £15 tariff I was instantly charged(?) for £2.

Resolved! Balance text notification

How do I turn off the balance notification? I am notified every time I send a text message

Number Still Not Ported After A Week

Having an awful experience porting my number with O2 - it has been over a week and nothing works! So far:Provided PAC code when order was placed for new SIM - didn't workCompleted the online form for number porting - didn't workCalled customer servic...

Need proof of my bill

I need a bill statement with my name and number but I am pay as you go. I can not log into my my o2 app.

O2

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