Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Moved over from Pay Monthly to PAYG

A few questions, live chat and the website haven't answered my questions so im hoping someone who has experience of this can help. 1) My contract was eligible for an upgrade today (3rd Feb) and was up on the 2nd March. Ive requested to keep my number...

Resolved! Unlocking phone

Hello, I brought a phone but it’s locked to o2 I need it unlocking. Could you help with this please.

Resolved! Data

Hi I have dropped my phone in the canal with the number xxxxxxxxxxx in it and have got a new sim but have lost all my data is there any way to get my data back [Mod edit: Please do not post phone numbers on the public board. Thanks!]

I live in Spain

I live in Spain, so when I tried to enter my address it said enter a valid postcode It doesn't recognize my Spanish postcode. So how can I put in my details? I usually top up with a topup card when I go to the UK, but because of COVID I haven't been ...

Resolved! Apple Watch & iPhone XR on pay&go sim

I have just got an o2 pay& go SIM card so I can use cellular on my Apple Watch series 3.I rang up o2 to get it all set up & one person said I needed a contract for my Watch £5 per month I said ok that’s fine, he put me through to sales to get it sort...

Resolved! I was charged for a top up and it wasnt applied

Hello, i was charged £10 as i was topping up my phone in order to renew my bundle and it was accepted and then declined so i have still been charged even though i do not have a data rollover and have been told to top up again

Resolved! Call waiting

Can anyone tell me how i can activate call waiting on a pay as you go sim. It says check sim and network when i try to switch call waiting on. I really need this

Resolved! Locked sim

I want to unlock my sim

Need 2g for new address but phone has 4g?

Hi, I have a standard PAYG sim card which has been great and I want to keep it. I am moving house to a rural village in a couple of weeks and when I check coverage for O2 it states that with 4g ( which my 'phone operates on) works well outside but no...

Resolved! Contacting Pay As You go Customer Services

I simply need to disable the balance notifications on a PAYG device that is linked to my account but is actually used by my elderly mum.The only way that this can be achieved is by speaking to someone, but the live chat facility doesn't connect me to...

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