Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

International calls

Hello, i have recently got a new o2 SIM card but can't manage to receive international calls. Can you help me?

Resolved! New phone ordered

Ordered new phone of o2 website paid money upfront says pending on my bank no email sent from o2 or text about new phone and they have taken money out

Resolved! New sim help

Bought a new sim because I wanted to change my number. Put it in and went through the sim swap process. Got service and still has my old number as registered on my phone. Says it can take 24 hours for the sim swap to happen but thought when I got ser...

Resolved! PAYG text messages cost tons every time - why?

Hello, I hope someone can help! I have an O2 SIM that I mostly use for incoming calls. Occasionally (maybe 1-2 times a week) I send a text message. Each time (for one message), I get about 5 notifications about deductions from my allowance - often up...

Cancel Big bundle

How do I cancel a big bundle tarrif, and just pay normally when I need too, Thankyou

New 6 months rule on Classic PAYG

I understand that Classic PAYG terms and condtitions have changed, requiring me to topup or add a bolt on every six months. Is there any way for me to find out when I last topped up?I would prefer to be able to plan ahead to use up my credit before m...

Resolved! Diverting calls

Hi I have come away with work and left my work mobile at home!!! Is there anyway I can have calls to my work mobile diverted to my personal mobile, they are different networks Thanks

Resolved! PAYG still exist?

I wanted a PAYG sim as I don't use my phone much. I wanted to pay for the calls and text I use. I was given a SIM that expires after a month. That isn't what I wanted. But I don't see classic PAYG being an option now. Is PAYG not an option for O2?

Resolved! sim card

will a normal pay and go sim work properly in a 5g phone

Resolved! network lock

hi guys, so i have a motorola razr v3 that i bought from CEX a few years ago. It works with my o2 pay as you go sim and a pay as you go giffgaff sim and it used to work with my ee sim but when i try with my current three sim only sim it says check si...

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