Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

make a payment

veb' een trying to maske a top up payment for an hour on different cards and jst need someone to help me!

Acorn by Level 1: Joiner
  • 3 replies
  • 0 kudos

claiming my free£5

does anybody know how long the free £5 credit takes to go on for first time registering your sim?

Resolved! PAYG to PAYG number transfer

Hi all Can an O2 number be transferred from an old PAYG phone to a new O2 PAYG phone?Mr has an OLD phone with full size sim, and I'd like to buy him a new phone, but they all seem to be nano sims. So.... Q as above Cheers!

shortie by Level 1: Joiner
  • 8 replies
  • 0 kudos

Resolved! 0800 calls on classic payg

Are 0800 calls free on classic payg? The t&cs seem to say they are, but the o2 live advisor said they were not.

dzieciol by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! £4.50 missing from PAYG credit

Hi, I hope someone can help me with this. I had £4.90 and today I have discovered I only have 40p left. I have checked all the usual, such as: I haven't exceeded my bundle limits or that I haven't recieved any messages for any subscriptions, nor have...

GeorgeS by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Keeping my number from shutting down

I have a pay as you go basic sim and don’t use it much but I really do need to keep this number there a time limit in which I have to top up to keep it active or before it gets automatically stopped etc

Mint1955 by Level 1: Joiner
  • 29 replies
  • 0 kudos

Resolved! Unlocking my sons iphone

Hi my sister in law gave my son her old phone. She was o2. He has been using it on Tesco mobile with no issues. We have moved to sky mobile and the phone don’t accept the sim. My sis in law has tried logging into her account but it won’t pick up her ...

Trish by Level 1: Joiner
  • 8 replies
  • 0 kudos

Permanent SIM addresses

How do I get rid of the nine O2 addresses on my new SIM? The phone is for an elderly relative and the only entries I want in the phonebook are mine.

geoffkc by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! £5 credit

I have registered Sim on O2 using the link "Get £5 free credit. When you register for My O2, on Pay As You Go". Job done,....but no credit on my phone.I have tried calling 4445 customer services to be just given top-up options or to call 4445 for hel...

WendyP by Level 1: Joiner
  • 5 replies
  • 0 kudos


i am unable to complete topping up of my phone. I get so far then i see this message--''waiting for an available agent'' What on earth is going on. I have never before encountered this waiting for an agent!!!!

AMARACHI by Level 1: Joiner
  • 2 replies
  • 0 kudos