Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! New Sim

I recently gota new phone and needed a new sim card which i got and top up but it changed my number and i didn't know you could keep your old one is it possible to still change the new sim to my old number even though i have topped the new sim card u...

Resolved! PAYG

I ordered a sim on 04.06.21 and it still hasn't arrived. Not sure where to go.

Resolved! Big Bundle change

Hi, I recently changed my Big Bundle to get a better deal. I'd specifically let my credit get down to zero & then credited my phone once I'd changed my bundle. However, as soon as I'd done that, it took the usual balance off my phone (£10) for my old...

Resolved! 3xdata

I just bought a sim card from shop with a big bundle was 6gb now 18gb data. I've topped up 10 pounds and only got 6gb data not sure what I have to do to get the 18gb

Resolved! Pay as you go

I bought a new phone and SIM card, when I registered it I put £10 on, it went straight down to £5 and now it says I have no balance, I think I've only used it twice, I can't get a number to actually speak to someone, can anyone help.

Resolved! Tarriff

I wish to start the £30 bundle today. I am just topping up another £10 atm

Resolved! Top up

Hi! How i can top up a Pay as you go sim while aboard? Thank you

Resolved! pay as you go

hi, i have recently activated a sim card, the one that is £15 for 45 gb however, when i topped up £15 i only got 15gb?also the £10 free credit doesn’t work?thanks

How do I change from Big Bundle to PAYG

I am on a big bundle and I want to change to normal pay as you go as I rarely use my phone. Can anyone tell me if this is possible or do I need to get a new sim? (If I need a new sim, is it possible to keep my number if I am on 02 and I get an O2 sim...

Resolved! Refund

Hi I wanted to know if there is a possible way to get a refund from my pay as you go top up. I made some top ups but would like to recieve a refund because I no longer need the top up

O2

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