Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Former Staff
  • 54538 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 27631 Views
  • 19 replies
  • 2 kudos

Trouble Adding Wifi Calling to Device

Hi there,Recently got my new sim card and transferred my old number over. I've been following instructions on setting up Wifi Calling on my new sim and have run into an issue. When I go to add Wifi Calling to my account there's no such option!Options...

Resolved! Sim Move has failed - need to contact an O2 front-line advisor

HelloI have a new PAYG Sim and yesterday tried to move my old number to the phone. Today I have an emailed asking toKindly contact O2 front-line advisorI would be grateful to know how to do this as I'm going round in circles on the help pages. I only...

Norg by Level 1: Joiner
  • 493 Views
  • 2 replies
  • 0 kudos

Resolved! 45GB Offer for original 15GB

I've just paid £15 for the now advertised 45GB bundle but have only been credited with the original 15GB . I'm looking for the additional 30GB please

Resolved! Activating sim abroad

My 02 sim card says I am not registered with a network. I transferred my old sim to a new phone that I ordered from the UK to Spain where I am living for a few months. Will I not be able to verify my sim card because I am outside the UK? If that is t...

gchz by Level 1: Joiner
  • 12949 Views
  • 9 replies
  • 0 kudos

Resolved! balance amount

My balance amount on my Bundle has suddenly reduced by £2.50 for no apparent reason. Any ideas, please?

roy5051 by Level 2: Apprentice
  • 1811 Views
  • 9 replies
  • 0 kudos

Resolved! Deposit

How do you claim your deposit back

Claire110 by Level 1: Joiner
  • 427 Views
  • 1 replies
  • 0 kudos

Resolved! Topped up then changed tarif and lost credit

I just topped up £10 then changed tarif from the £5 one to the £10 big data one thinking it wouldn't switch me unless I had £10 in my balance and I've lost £5 credit when it switched me over, I don't want to have to top up another £10!

OvEr_KiLL by Level 1: Joiner
  • 647 Views
  • 3 replies
  • 0 kudos

Resolved! Cancelling Contract.

I have two devices...samsung tablet and a previously lost samsung handset. wanting to pay off device plans and cancel contracts - which are pay as you go. am finding the whole my o2 and online help fair too confusing, especially as one of my devices ...

Lost by Level 1: Joiner
  • 590 Views
  • 1 replies
  • 0 kudos