Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 12180 Views
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 9325 Views
  • 18 replies
  • 2 kudos

Resolved! Credit not added

I received an email offering £15 for calls texts and data but it has not added it to my top up.

Janet by Level 1: Joiner
  • 481 Views
  • 3 replies
  • 0 kudos

Resolved! Puk code

Brought a pay as you go sim card for the great phone number, and I want to do a sim swap, I have registered it,I want to do a sim swap so I can use the number on giffgaff, question is do I need to top the o2 sim to activate it? Because seems a waste ...

Katherine by Level 1: Joiner
  • 578 Views
  • 3 replies
  • 0 kudos

Resolved! Top up from abroad without entering Postal Code

I am unable to top up online as my sim card doesn't have the postal address linked on it. It is PAYG sim.I'm in the EU and unable to top it up. I would prefer to top up using my own account online. Furthermore, it rejects any EU VISA cards.

PAYG by Level 1: Joiner
  • 935 Views
  • 5 replies
  • 0 kudos

Resolved! Re: charged for unanswered calls

Why if I make local a call on my pay as you go phone do I get charged when there is no answer to my call. Surely this cannot be right ( just topped up and charged for 2 unanswered calls)

Woody by Level 1: Joiner
  • 1069 Views
  • 5 replies
  • 0 kudos

Resolved! Re-enable an old SIM

I've had an O2 PAYG Sim in my phone for a few years but as I've not used it for some time it's been deactivated and the number no longer exists.The SIM is showing emergency calls only at the moment and ringing it gives a message that the number doesn...

Resolved! Direct debit

How do i cancel my direct debit for my pay as you go?

Carlys by Level 1: Joiner
  • 460 Views
  • 2 replies
  • 0 kudos

charged for unanswered calls

I'm being charged for unanswered calls from landline or other mobile phones too (while I'm in the UK). I have "international" SIM card or so. Is it normal? I googled for it and as I understand it is called connection cost. Is there some other PGO tar...

Anonymous by Not applicable
  • 6356 Views
  • 13 replies
  • 0 kudos

Resolved! customer services

What is the fastest way to speak to customer services because whenevef i call then i reach the automated service and it takes ages if ever to actually speak to a real person?any direct numbers or options to speak straight away and be connected with a...

b4u2 by Level 7: Part Timer
  • 1011 Views
  • 4 replies
  • 0 kudos

VOICEMAIL NUMBER HAS CHANGED TO GERMAN

MY VOICEMAIL NUMBER CHANGED TO A GERMAN NUMBER WHEN GALAXY S7 EDGE WAS UPGRADED TO OREO. MY BILL HAS DOUBLED BECAUSE OF THIS, HOW CAN I GET THE 02UK VOICEMAIL NUMBER BACK.

SUE21 by Level 1: Joiner
  • 869 Views
  • 5 replies
  • 0 kudos

Resolved! top up

Hi!If I top up with 10 puonds my card, than will I get automatically 2 GB data amount, or shall I do anything else for that?

Zsolt by Level 1: Joiner
  • 410 Views
  • 3 replies
  • 0 kudos