Pay As You Go
Get help and support from other community members with Pay As You Go.
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Resolved! Change

Ihave a prepaid tarif and I would like to stay with it,but I would like to change the price to£10 for top up unlimited minutes and text and 7 GB.

Janusz by Level 1: Joiner
  • 1 replies
  • 0 kudos

PAYG Classic Tariff

I don't understand. When I check my tariff in My o2 it says I'm on the Classic Tariff yet according to some people on here the Classic Tariff ended 2 years ago.I only make very occasional calls or texts so it suited me fine. I don't want or need a mo...

s-p-u-d by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! Out of Bundle data charges

At Out of Bundle charges, it says : 100MB of data costs £2 a dayIt also links to says: Data £3/M...

grj by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! I

I need proof that I'm on pay as you go. You could please send me confirmation please with my phone number showing. Thank-you.

Shaz1970 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Auto Top Up

What has happened to Auto Top Up, it no longer works on my account and I cannot find a way of restoring it.

XY by Level 1: Joiner
  • 3 replies
  • 0 kudos

Can't cancel automatic topup

I have gone onto my 02 account and searched everywhere, but I cannot find an option to cancel my automatic topup. It tells me what I have set up and gives me the option to topup, but there is not a cancel.Help please!!

Amzbubz by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! System error

I cannot upload money to my balance

Selen by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Getting a new sim

My mum has a ‎Alcatel Pixi 4 and has not been out due to COVID so has had no need of her mobile. It seems to have expired as it has not been used for so long, so I would like to get a new PAYG sim for her. Even in "normal" times she would only use he...

And1m by Level 1: Joiner
  • 1 replies
  • 0 kudos