Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Topping up for first time

I have received a free sim but am having trouble topping it up for the first timei’ve tried on the phone and online but it keeps saying ‘top up unsuccessful’.

Resolved! O2 PAYG Balance

I had a balance of £13.94. Never used my PAYG for a few months. Where has my £13.94 gone?

Resolved! Sim card

Hi can you please tell me where my sim card is? I ordered it last week, but go on holiday Saturday which I need it for.Thanks Aaron

Resolved! Help/advice

Hello, I’m just writing today because I have a very important family court hearing coming up on 16th may but I don’t get paid until 23rd may. Is there any possibility anyone could help me with some credit until I am paid on 23rd? I have really import...

Resolved! My mum has a £5 big bundle but I have to top up £10.00 every month now, which lasts a month.

Why am I topping my mums £5 big bundle every month with £10.00 that only lasts a month. Help

Resolved! Top up 14gig Package

Hello. I just topped up with the 14gig promotion you are running for £10. And I only received 7gigs of data. The staff at Fulham Broadway 02 said the additional 7gigs of data will arrive within 24 hours and it has been just short of 48 hours and I ha...

Resolved! balance notifications

How can i turn off balance notifications every time i send a text or make a call?

Resolved! Changed tariff but got a new sim on the way

Hi I changed my tariff a few days ago but then ordered a new sim not too long after and I’m getting a new number and contract I don’t want the new tariff to change and be charged £15

Resolved! O2 pay as you go sim stopped working

Hi all,I've already messaged O2 on Twitter and their Complaints department via email, just wondering if anyone has anymore information they could provide me whilst I wait. I have 2 O2 sim cards, one used day-to-day and one used for two step authentic...

Resolved! Data

How i could get unlimited data??

O2

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