Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! new sim

new sim struggling to get on to app to top up

Resolved! 202

Hello. I tried calling 202 for help but it wouldn’t work it would just make some beep sound and hang up. It’s 4pm exactly and it is not working. Please help. Thank you for anyone who is trying to solve this issue.

Account log in

Tried to log into o2 account but says I don't have any products . I'm trying to find my account to see when my contract is up

Resolved! Disconnected line.

I recently payed off my device plan and wanted my number to be moved on to pay as you go.I called o2 up 2 times because they didn't manage to migrate my number over to pay as you go first time round.On monday 14/08/23 i lost connection on my sim card...

Rolling plan didn’t renew

Received text saying rolling plan didn’t renew but payment went through bank on 15/1

Keeps saying I need to top up when ive just topped up

Hi, ive just topped up £15 to get my usual bundle but when I go to make a call it says I need to top up. Any help? Cheers

I am still being charged but I cancelled my plan

I cancelled my plan with O2 but I was still charged this mont from not only my phone but also my sim

Resolved! Changed my tariff can’t start it yet

I was on the £10 monthly tariff but I realised I needed more data so I switched to the £20 tariff and it said it would renew 7th Feb. I’ve run out of data from my old tariff and tried to renew my new £20 tariff early but it keeps telling me it’s an i...

SIM not provisioned

I just asked to swap my SIM to a nano, and the customer support guy said I should receive my SIM card within 3 to 5 working days, but the issue is my current SIM is no longer working and says SIM not provisioned....how can they turn off my current SI...

Resolved! Top up

I can’t top up my phone

O2

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