Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Putting SIM card in a new phone

I have a PAYG SIM card for a £10 Big Bundle in my present phone. I'm thinking of buying a new phone and wish to remain on the same tariff and retain the same phone number. When I went from from my previous phone to my current one I went to my local O...

Data usage

I cannot get through to an agent due to only being PAYG customer. I need help, I have been told I am out of data however on the app it only shows the 8gb I was initially given, however I had big bundle deals which made this 20gb. I need the other 12g...

Charges

Why have I been charged extra for a VoIP call which uses data?

Resolved! no bundles tariff

Does O2 offer a PayAsYouGo tariff without bundles, just a credit for usage without a one month limit? If such a tariff exists, would I need to purchase a different SIM card? Thank you.

Contacting from Abroad

I need to query my bill I have received and if all is correct pay it but I can’t get through on the app, calling or online chat service to the pay as you go team.It could be because I am abroad but it urgently needs to be paid but I can’t see a way a...

Refund for over £500 in unused top up balance

Hi, I have an elderly uncle who has amassed over £500 in unused balance on his O2 sim. I believe it is pay as you go and on autorenewal meaning that every month £10 or £20 is added to the balance. Unfortunately has had a a mental health condition tha...

Resolved! cancel my phone contract

Want to cancel my phone contract

Top Up

Hi there, I'm trying to top up a new phone number on my account, but this has failed after several attempts yet it is not my bank card as this is working elsewhere - is there a problem currently with O2 and the top up service?

O2 app

I change network to o2 few months ago but still I am not able to log in to o2 app to check my balance or top up account

Resolved! O2 Travel Opt out Bolt on

What exactly is the 02 Travel Opt Out Bolt on in my list of Bolt ons in the MyO2 app? I've added it as a Bolt on thinking I would get 4p per mb in Switzerland and the 4 other countries included, but I notice in the Europe checker it says the standard...

O2

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