Pay As You Go
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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 47 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 18 replies
  • 2 kudos

Text Messaging

Is there anyway I can reduce the costs of out of network texting? Is there a bolt on I can add?

Stubags by Level 1: Joiner
  • 2 replies
  • 0 kudos


I've recently moved to pay as you go and my sim is activated, I can text people but then I'm not receiving any text messages? Need help please?

Resolved! Convert pay as you go to pay monthly

My Dad has an old Nokia he wants to keep and currently uses pay as you go but would like a pay monthly tariff instead. He will only need calls and texts, no data, and wants to keep the same phone and number. Is this possible?

A21s messaging problems

I've recently bought a Samsung A21s. Strange thing happening with sms. I can send them no problem but for some of my contacts I can't receive their replies unless I put my WiFi on. Can anyone help please, I'm all googled out

JLP by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Contract

I took over my daughters contract as she could not afford it but she has now used the account to acquire a new phone which she cannot pay for - I have had the mobile number for years and never failed to pay the bills but I am unwilling to pay for a h...

Resolved! SIM card for alarm GSM, unknown phone nr just SSN

HiI'm Adriano, from Tecno Lift Ltd company.We have one sim card in our lift alarm system using GSM device. It is located far away from our office. We don't know the phone number just SSN, it needs recharging. Could you help please!The SSN: 00682 8634...

Adriano by Level 1: Joiner
  • 1 replies
  • 0 kudos

Auto top up cancellation issue

I can't cancell auto top up for my sim card. There is no option on my o2 site or app. Tried many times calling 4455 no luck. Poor service. Every time saying different things. Done or can't do themselves, or just hang up the phone... I can't believe.....

Malakate by Level 1: Joiner
  • 7 replies
  • 0 kudos