Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

I can't get a refund for remaining balance, after leaving O2 and keeping the old number

I transferred my O2 number to a different network.My balance was £11.41, and I wanted to get a refund. <=====I called 0344 809 0202, twice, with absolutely zero progress, while talking with them for 45 minutes in total.First time, it was all going fi...

Can't call, text or use data

I topped up £15 to get that bundle but can't make a call, text, or use data and says I need to top up.

Resolved! Activate Pay As You Go sim card

Will a new Pay As You Go activate without a top up, i.e. will people be able to call the number? Thanks!

Resolved! Activate Pay As You Go sim card abroad

Can you activate a Pay As You Go sim card while abroad in the EU?

Data not working

I paid for my monthly pay as you go sim 3 days ago. I’ve took my sim out, restarted my phone and my data is not working. My text messages aren’t either just my calls? I’m basically paying monthly for phone calls and i barely call people. I want a sol...

Can vey bad weather affect mobile signal

Not that I now use SMS text messages much. As now mostly use Facebook Messenger or Whats App but to at times need SMS text messaging for work. They send me a one off code when I try to log in so they know its me.Athough SMS text seem to be working. I...

Resolved! new sim

new sim struggling to get on to app to top up

Resolved! 202

Hello. I tried calling 202 for help but it wouldn’t work it would just make some beep sound and hang up. It’s 4pm exactly and it is not working. Please help. Thank you for anyone who is trying to solve this issue.

Account log in

Tried to log into o2 account but says I don't have any products . I'm trying to find my account to see when my contract is up

Resolved! Disconnected line.

I recently payed off my device plan and wanted my number to be moved on to pay as you go.I called o2 up 2 times because they didn't manage to migrate my number over to pay as you go first time round.On monday 14/08/23 i lost connection on my sim card...

O2

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