Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
Hi, yesterday I got charged for the second time this month. I wanted to request a refund please
My PAYG Rolling Plan renews on the 5th every month… 5th Sept, 5th Oct, 5th Nov Etc. I can see on my bank statement that the 5th Dec charge went out and I was charged but it seems it did not go through correctly as when I logged in yesterday I had ...
i cant seem to find my billing address on my o2 app it only says my name and phone number
I've Activated a rolling contract which was meant to be 20gb at 10£ a month, but I've been given only 10gb! Also, the SIM arrived in an envelope which stated that I could get 10£ off sending the message FREE10, but it saying this is not valid. Can yo...
I got my new SIM card yesterday for 30gb date but it’s not showing on my o2 app so I can purchase it
I am abroad and I have my PAYG sim, and I am trying to top up using the 4444 line, but the recording stops or does not run so I can't put the voucher number. Anyone else having this problem? Any suggestion?
This has appeared on my statement straight after a genuine top up for the exact same amount any idea what this means?
Hi is it possible to transfer a balance from one pay as you go to another. Both 02 and both pay as you go. Both on my account. Thanks
I’m trying to top my balance up and after putting in my bank details and being redirected to my bank to confirm the payment it tells me there is a error and the top up can’t be done. I have enough money, it’s a new SIM card that I’m trying to top up ...
Tried customer service and not getting anywhere, last Tuesday £10 for my rolling plan was charged to my card as usual, then on Thursday I couldn’t make any calls, logged into myo2 and it said I had no plan set up, so I set up another plan and paid an...
