Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Lost sim

I have misplaced my SIM card and would like a replacement with the same number

Can’t call while abroad in Spain

Hi I’m in Spain and I can’t receive calls and messages have only internet can’t change the provider as is only one available the rest don’t give me a single. Have all switched on and paid up to date. I was switching my phone and removing the card als...

Debit card declined when topping up.

Greetings,I'm hoping to get some help with my payg sim card.It is currently on 321 classic tariff and I do not want to change that.The problem I am having is that when I try to use my debit card to top it up it keeps getting declined despite having t...

Better give me money back

Why you charge me for my account for a ******ing old, old very old rolling plan

New Customer Roaming Not Working Ireland

So last week I visited an O2 store in London - got a PAC code from Vodafone and moved my number to O2 pretty seamlessly. One of the reasons I moved, explained to the assistant in the shop, was the EU and international roaming. I purchased a £20 bundl...

Activate sim card

Hi,how to activate new sim card?

Credit

I topped up my phone last night using the app the money has been taken , but I received a text message saying that they were unable to credit my £10 monthly big bundle can sort this out for me please

Monthly renewal

Hi there, I have the £30 in my credit to renew my monthly pay as you go, but it hasn’t gone through or taken the money out? tbank you

Resolved! Changing rolling plan tariff

Hi, I just paid for a rolling plan but I don’t think it’s enough data. I don’t see any information about what happens if I change tariff now anywhere. Do I get charged the full cost of a second plan or pay part of it and my data increases? Thanks

No extra data added

Hello everyone.I received a message "O2: Don't miss out on lots more data.Renew your bundle before 19/12/2023 and we'll and add an extra 50GB of data to use over 30 days.After your new Bundle starts, we'll send a text to confirm when your extra data'...

O2

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