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JC_Derby · ‎08-04-2023

I have a PAYG phone that is used sporadically.

The credit keeps disappearing - presumably due to lack of use. Are there any accounts where this doesn't happen.

The account doesn't need data....or even really unlimited texts or calls

MI5 · ‎08-04-2023

If on a bundle, credit is exchanged for allowances and only lasts for 30 days.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-04-2023

@JC_Derby

All PAYG accounts will be disconnected and credit lost after 6 months of inactivity.

You need to top up or make a chargeable call at least once every 6 months.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JC_Derby · ‎08-04-2023

I have been doing...my credit still disappeared....November i topped up i believe, maybe october

MI5 · ‎08-04-2023

@JC_Derby

If on a bundle, credit is exchanged for allowances and only lasts for 30 days.

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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