This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Weird text messages from o2

Confused4
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎11-03-2020 07:46

on ‎11-03-2020 07:46

I’ve received 5 texts now from the official o2 number telling me my password has been reset and my code is 999999. I’ve called the customer service team and every time they tell me it’s someone putting in my number accidentally and to change my password. I do this but it keeps happening, can anyone help?
Message 1 of 3
751 Views
0 Kudos
2 REPLIES 2

MI5
Level 94: Supreme
  • 144304 Posts
  • 634 Topics
  • 27660 Solutions
Registered:

on ‎11-03-2020 07:51

on ‎11-03-2020 07:51

@Confused4 

We don't have account access so cannot help you but maybe @Marjo or @Martin-O2 can?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 3
748 Views
0 Kudos

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

on ‎16-03-2020 17:26

on ‎16-03-2020 17:26

Hi there @Confused4 , I just caught up with your topic. Did you manage to sort this out with customer service in the end, or need any additional help? We don't have account access here on the community but I'd be happy to escalate to one of our Gurus just in case if they'd be able to check and advice on this.

Message 3 of 3
669 Views
0 Kudos
Top Kudoed Authors
View All
Top