Unsuccessful top up

Julie03 · ‎08-04-2020

Hi, I

've tried topping up my mobile numerous times but I just keep getting a message that it has been unsuccessful and to contact my bank. I've spoken to my bank and they say they have had no notification that I have tried to make a payment to O2 so the problem isn't with them. Does anyone have any suggestions please?

Thanks.

Cleoriff · ‎08-04-2020

Hi @Julie03

See this guide Guide How to Top Up (PAYG)

Veritas Numquam Perit

O2Sean · ‎08-04-2020

Hi @Julie03 ,

Does anyone else in your household have a debit/credit card that you could try ? Bar going out it seems like it would be the quickest short-term solution to your problem.

MI5 · ‎08-04-2020

Top ups were playing up yesterday so may just be a system glitch.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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