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un locking an old nokia

Blossom2
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my husband and I are pensioners and partially disabled, we have spent two weeks trying to get an old Nokia 635 unlocked so we can use it with a different network more suitable to our needs

In spite of being told that 'O2 don't block/lock/latch their phone we have been unsuccessful in getting any help from O2, and the best advice was to leave it in a draw to decompose over time and buy an unlocked phone. We have been with O2 since the BT Cellnett days, but NEVER again

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Cleoriff
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MI5
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@Blossom2 

Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Blossom2
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Tks for your quick responce, we followed the on-line form application and got a reply back within minutes, 

"Unlocking not possible as you failed the security criteria"so we tried again, and again with exessive care with our answers, now we get too many attempts to unlock message

 

Help please

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MI5
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https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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