Unlock phone

[Goodenough]

How can i unlock my mums Doro telephone? She is 86yrs & been in hospital, hence the phone has not been used & has locked. She is now ready to return home & needs a working phone. Please can you advise?

[O2Karl]

Hi,

If you mean the phone has been disconnected due to non usage you will need to speak to customer services, if it is Pay and Go you can ring 0344 8090222 from a landline and it will cost a standard UK rate call. If it is Pay Monthly 0344 809 0202.

If the phone is locked due to an incorrect pin entry and is requesting a PUK you can request it here.

Hope that helps.

[Cleoriff]

@Goodenough 

Is your Mum on contract or PAYG?

A phone doesn't need unlocking  when you don't use it.

Service may have been restricted if her bill hasn't been paid (contract)

 or hasn't been used for 6 months (PAYG)

She may need to top up her phone if PAYG  Guide How to Top Up (PAYG) 

If that doesn't work you need to call O2 on her behalf and ask them why it's no longer working.

All numbers are in this guide Guide: Coronavirus Community Help and Support 

Best number to call is 0800 587 4005.

[Marjo]

Hi @Goodenough , hope your Friday is going well! Let us know if you need any further advice on this or if you managed to get things sorted.