Transferring number to O2

[TomC]

Hi,

I'm having a crap time at the moment trying to get in touch with someone at customer services. I have got a PAC code from EE. I have a PAYG O2 sim that i have activated and i am trying to transfer my number across. I have rang customer services twice now, waited 30 minutes for someone to answer, to be told can't you do this online? No i can't, online says call customer services....Both times i've been told they are transferring me but it rings 4 times and then beeps and hangs up.

What the hell is going on? I'm a new customer wanting to join O2 and so far it's a waste of time!!!!

Where can i easily use my PAC code to transfer my number to my new sim with O2 without the hassle of having to deal with someone on the end of the phone who has no idea what they're doing???

[MI5]

@TomC 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Anonymous · Accepted solution]

Hi Tom your situation sounds exactly like mine. Do yourself a favour and cancel/leave O2.

They are having severe issues with their customer services department right now.  I've been waiting over a week to get a number ported across (their engineers have messed it up and caused a split port - with my number working on both EE and O2 simultaneously).  

I've cancelled my DD with O2 as I can't get a hold of anyone to actually cancel the contract and will be sticking with EE for now.  

[gmarkj]

You need to cancel the contract correctly @Anonymous as if you only cancel the DD o2 will send the account to a debt collection agency, ruining your credit score and you could end up with unwanted knocks on the door...

Follow this guide:

Guide: Cancelling Your Contract 

[Anonymous]

Unfortunately @gmarkj since O2 have messed up the port and my number is still active on EE (and O2 simultaneously) I can't simply request a PAC code and exit that way.  The only way to cancel is to get in touch with someone at O2 to close down my account (this will then release the currently locked PAC code which EE have issued).

I have sent an email to confirm my cancellation but I won't be wasting any more time waiting to get through to someone.

[gmarkj]

o2 don't use email as a communication method @Anonymous so a bit worried you won't get a response.

I wonder if @O2Sarah- can help with this debacle?

[O2Sarah-]

Thanks for the tag @gmarkj 

@Anonymous I will send you a private message so we can look into this. 

[Anonymous]

@gmarkj the email I have found is:

complaintreviewservice@o2.com

I've also included my ofcom complaint reference alongside it. 

I feel after exhausting all reasonable methods of trying to get in touch the onus is now very much on O2 and not me.  Hopefully the debt collectors will feel the same

[gmarkj]

Unfortunately I would not put much hope in how a debt collector feels @Anonymous .

And the complaints email will only look at the complaint and not closing down the account.