Solved: Re: Transferred my number

ehcsrob · ‎01-02-2025

I transferred my number to another company but there is a balance of 15 pounds left in my account. How can I get a refund?

MI5 · ‎01-02-2025

@ehcsrob

Request it through your MyO2 if you can still access it My O2

Or

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-02-2025

@ehcsrob

Request it through your MyO2 if you can still access it My O2

Or

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Oxonian · ‎02-02-2025

Did you @ehcsrob get your PAC code by text message ?

If so, as you are seeking a PAYG refund, look at the text message carefully as that will confirm the quantum of any refund entitlement and tell you how and when you can get it. 👍

MI5 · ‎02-02-2025

Which will be to contact O2 as stated above.

I still have credit on my Pay As You Go account. What can I do?

If you have any credit or outstanding allowance when you complete your switch, you can request a refund via bank transfer or cheque. Please pop into an O2 store or get in touch to process your refund.

https://www.o2.co.uk/help/account-and-billing/leaving-o2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎02-02-2025

🥱

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎02-02-2025

Makes you wonder.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎02-02-2025

Short month, got to keep the post count up.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎02-02-2025

Indeed

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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