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Jonathan7 · ‎16-07-2024

The o2 phone top up service will not allow me to top up my wife's pay as you go mobile.

MI5 · ‎16-07-2024

Try web top up or other ways as in guide here Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎16-07-2024

Ignore the prompt to sign-in to the web top-up site, @Jonathan7 - https://myo2payg.o2.co.uk/webtopup/

Links to O2 Social Media Team here

MI5 · ‎16-07-2024

You only need to sign in if you wish to use a saved card @Jonathan7

as stated when you open the page.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Topping up my wife's mobile

Sim card

Change from contract to pay as you go

Top up

eSIM activation

Cancel O2 pay as you go SIM