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Rgirl10 · ‎03-09-2022

Why is my balance showing £5 when I've just topped up £10 when the balance was zero?

MI5 · ‎03-09-2022

O2 only do bundles now so if you're on a £5 bundle, it will be taken from your credit.

If you don't want a bundle you need to look at Tesco mobile, giffgaff or 1pMobile who are the only ones to still do classic PAYG tariffs.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Rgirl10 · ‎03-09-2022

It's just taken a £5 bundle without me asking

MI5 · ‎03-09-2022

@Rgirl10

O2 only do bundles now so if you're on a £5 bundle, it will be taken from your credit.

If you don't want a bundle you need to look at Tesco mobile, giffgaff or 1pMobile who are the only ones to still do classic PAYG tariffs.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rgirl10 · ‎03-09-2022

Thank you

MI5 · ‎03-09-2022

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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