Top up tarrif

[natalie7677]

I am trying to restart my tarrif. I have topped up but it hasnt restarted it

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 4445

[Oxonian]

Do you @natalie7677 know what tariff you are on ?

It is highly likely to be either a Big Bundle or a Rolling Plan :-

Big Bundles: Eveything you need to know – Help and Support | O2

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

Rolling plans | Help and Support | O2

https://www.o2.co.uk/help/pay-as-you-go/rolling-plans