Top up new build issue

[Updatekid123]

Hi

Just moved into a brand new house and I’m currently without broadband so I got a prepay sim from o2. My contract phone is with them so I know I get ok signal. I get the sim and put it in the phone and try to top up online and through myo2 but I can’t because they don’t recognise my address and no option to enter manually. So tried topping up over the phone and the same problem arises. Apparently I have to go to the shop and do it, which I can’t do as I have COVID and by the time I can go out my broadband will be live. Does anyone know when o2 update there systems so I can top up?

[TallTrees · Accepted solution]

Hi @Updatekid123 

For some odd reason o2 paygo requires first top up to be a voucher bought from most shops.

Guide How to Top Up (PAYG) 

Maybe someone could get you one ?

[MI5]

@Updatekid123 

You can get a top up voucher from the mobile top up site.

Details here Guide How to Top Up (PAYG)