Top Funds not registered on my account

[ShazzaRopes]

I used the online my o2 to top up my pay-as-you-go account. Received a receipt email from O2 confirming payment. funds have not been registered on my account so my benefits cannot roll over and therefore no phone service.  Apparently, there is no access to an actual Customer service person over the phone or online. How can I retrieve the missing funds in my account? Help, please!

[TallTrees · Accepted solution]

Hi @ShazzaRopes 

welcome to the o2 community forum.

it does seem that you would need to speak or leave a message with o2 customer services

This may help

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
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