Hi guys....
I'm probably old enough to be your grandad, so please accept my apologies for this "rookie" question.
I've spent nearly 3 hours on "Live Chat" trying to get a clear answer to what I thought were two simple questions:-
1. In the £10 data Big Bundle, what UK numbers are included in my 500 minutes monthly allowance?.
I ask because if you look at the tariff, it says, for example 35p/min to UK landlines, but it doesn't say "after you have used up your monthly minutes allowance". I dont expect premium rate numbers to be included, and I expect the usual "0800" numbers to be free.
Looking at the charges, it looks like the majority of calls are relatively expensive compared to the "1/2/3 PAYG tariff", which can't be the case (can it?).
The other thing which isn't clear is :-
2. How to pay for the bundle.
OK, it's my first smart phone and I'm approaching 70, so I was sort of hoping to set up a standing order for £10/month, but reading the details it just keeps saying "until your credit runs out".
So how do I top it up? Do I have to remember to cal 4444? And what happens if I exceed any of the allowances and I have no credit left?
Does the phone cut out?
Do I get a sudden bill for the excess?
Do a herd of centaurs gallop past my window bearing a banner reading "Burn the Warlock"?
It's all quite confusing, so can any kind soul help a befuddled old fool?
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