Text issues

[Dmg]

Topped up my phone have been texting my daughter  who has not received any of my texts over a month I wonder how long this has gone on for I was able to message everyone on my phone book but not my own daughter the reason I top up. The issue is now solved but I wonder how long this has been going on for I want an explanation and compensating. 

[gmarkj · Accepted solution]

Could be any number of reasons, including your number being blocked by her phone @Dmg 

See some more information in the link below:

Guide: Text Message Tips (not sent or received) 

As for compensation, you would need to speak to customer services by calling 4445 from your phone (or 0344 809 0202 or 0800 032 1402) or messaging on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Be polite but firm, and know that you are not entitled to any compensation as no mobile service is 100% guaranteed.