Swap my number from contact sim to contract sim

[Samson89]

I have got a contact O2 sim initially. Later on, I have got a contract with O2 and a new sim. All I want is to swap my contact sim number to my new contract sim. I don’t want to keep my new contract sim number rather I have to have my old contact sim number with new contract sim. 

[MI5 · Accepted solution]

@Samson89 

If you upgraded, you can use your old sim or do a sim swap Guide: Sim Swap: a mini guide 2017 update 

If you have 2 contracts running, you need to migrate your number to the new contract Guide: Migration & porting into O2 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks