Sim card barred

[Unbarred]

My O2 sim is barred and i tried to look for a solution and what i saw was to contact the the agent and there is no agent, i tried calling their customer line and always busy, i tried tweeting my problem on twitter and there is no response, so tell me how to remove the bar and what hurts is that i bought £20 voucher to topup but the sim is barred. So what should i do? and currently i am on roaming

[MI5 Level 94: Supreme]

@Unbarred 

All forms of contact here so you'll have to keep trying http://www.o2.co.uk/contactus

Other options when in UK include O2 stores.

[Bambino]

@Unbarred Why was the sim barred in the first place?

[Unbarred]

I dont even know why and the custmoer response service is bad

[Bambino]

@Unbarred Was this a new sim or have you had it for some time? If it was new, where did you get it from?

[jonsie Level 91: Illustrious]

If it's been inactive for any length of time then customer service will need to reactivate it for you. Either call or possibly live chat can help you.

[Unbarred]

Yes, it was a new sim card, pay as you go and i ordered it from a mobile distributor, i mean middle sales men and it was fresh and never used with the SSN code at the back of the package and i activated the sim card, top up using £10 voucher i bought and it got deducted. So i removed the sim and did not use it for 2 weeks, so after two weeks, i tried to put the sim card back to topup £20 voucher i bought and when i dial 4444, all i hear is your number is resticted, call barred

[Unbarred]

Are you sure the customer service response live chat works here? Nothing and i tried tweeting my problem to them on twitter and no reply

[Bambino]

@Unbarred This is a customer community. No one here can help with account issues. It sounds as if you may have been sold a counterfeit sim card. You'll need to speak to customer service in the morning. https://www.o2.co.uk/contactus

Edit: Alternatively, you can call for free from any phone from abroad on +44800 032 1402

[Unbarred]

Counterfeit and i still receive sms from their services on promotion and seriously there is no agent online