on 09-12-2018 20:42
on 09-12-2018 20:44
All forms of contact here so you'll have to keep trying http://www.o2.co.uk/contactus
Other options when in UK include O2 stores.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 09-12-2018 22:25
If it's been inactive for any length of time then customer service will need to reactivate it for you. Either call or possibly live chat can help you.
on 09-12-2018 22:34
09-12-2018 22:37 - edited 09-12-2018 22:38
@Unbarred This is a customer community. No one here can help with account issues. It sounds as if you may have been sold a counterfeit sim card. You'll need to speak to customer service in the morning. https://www.o2.co.uk/contactus
Edit: Alternatively, you can call for free from any phone from abroad on +44800 032 1402