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SIM card not received and still be charge for monthly

Fazi
Level 1: Joiner
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on ‎12-11-2020 22:04

on ‎12-11-2020 22:04

I have contacted O2 for few times to change my plan from paying monthly to pay as I go. My O2 sim card has no service since early November and a new sim card is not yet received on top of that my bank account has been charged. Really hope that someone can help and resolve the problem, please.

 

Many thanks.

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Cleoriff
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on ‎12-11-2020 22:32

on ‎12-11-2020 22:32

@Fazi 

I will tag our account advisors who will be on tomorrow

@O2Lisa @O2Georgina  are you able to assist here please?

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O2Lisa
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on ‎13-11-2020 08:12

on ‎13-11-2020 08:12

Good morningsmiling

Thank you for the tag @Cleoriff, I'll message you privately now @Fazi to get this sorted for youthumbsup

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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Cleoriff
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on ‎13-11-2020 08:34

on ‎13-11-2020 08:34

Busy busy @O2Lisa this morning Lol x

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O2Lisa
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on ‎13-11-2020 08:38

on ‎13-11-2020 08:38

I know @Cleoriff, I thought the same when I logged in this morningsmiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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MI5
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on ‎13-11-2020 08:40

on ‎13-11-2020 08:40

I can only see it getting worse wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎13-11-2020 09:49

on ‎13-11-2020 09:49

@O2Lisa wrote:

I know @Cleoriff, I thought the same when I logged in this morningsmiling

As @MI5 says, it will only get worse @O2Lisa . With CS being so 'thin on the ground' we have been told to use you guys more. innocent

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O2Lisa
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on ‎13-11-2020 09:58

on ‎13-11-2020 09:58

@Cleoriff @MI5 It is Friday the 13th after allsee_no_evil

But it makes my day go faster so it's all goodsmiling

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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