Rolling plan

[andyred]

So I’ve got a message to say my payment as failed on my rolling plan so I’ve tried to update via your website and it’s not going through and my name is wrong (see photo)
So then I phoned up your helpline only to be told I need to go onto another contract which I don’t want
So how do I keep my rolling plan

 

[pgn]

You need to contact O2 again, Guide: How to find help & contact O2 

Some customers' MyO2 records have been affected by an upgrade at the back-end, so use one of the Social Media channels in the guide above to get O2 CS to engage and work with you to fix the errors. Good luck @andyred 

[Enlli]

You don't need to go on another contract. That's the agent trying to make a commission, a tactic that has come across from Virgin