Rolling contract, O2 says monies not received, but BANK has transaction number. - no data etc.

[brankjj]

My sons phone lost all data/minutes etc, yet the rolling tariff was taken from bank by O2, Bank has confirmed that the transaction occurred and provided the transaction number. cut off 3 times from 02.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 4445 or 0344 809 0202