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Roaming isn't working

splint
Level 1: Joiner
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on ‎17-01-2024 15:22

on ‎17-01-2024 15:22

I'm traveling to Ireland from the UK at the moment and my mobile plan isn't working anymore. For the first few days everything was working fine, texts, data, the lot. Everything is now not working, and when I go to call customer service (4444) my phone says I am not registered to a network. I've still got tariffs, and my data roaming is turned on. What could be the problem?

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MI5
Level 94: Supreme
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on ‎17-01-2024 15:35

on ‎17-01-2024 15:35

@splint 

Some things to try:
Manually search for another network
Reboot the phone
Turn off 5g in network settings
If you have an iPhone change your data APN to "mobile.o2.co.uk"
If still not working then contact O2 to remove the Roaming bar on your account.
If you message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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