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Refund

Cassie47
Level 1: Joiner
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Hi I have changed from pay as you go to A rolling plan today 10/6/24 my account was in credit of over £10 today can I get a refund of this as my rolling plan is £10

thank you hopefully you can help

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MI5
Level 94: Supreme
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@Cassie47 

No refunds in these circumstances unfortunately.

It will remain on your account as credit for out of allowance usage or swap back to a bundle to use it for your next top up.

You can then switch back to a rolling plan in your MyO2,

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cassie47
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Hello thank you for your replies however I contacted & spoke with O2 who have been very helpful & a refund is being processed for one of my payments & a credit to my account for the other payment so I am happy that it has been resolved

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