Refund

[Andytwin1]

On the 10th of July 2024 when I was in Spain O2 cut all my services off when I went to buy extra data. they charged me for two months I had no phone while I was abroad when I got back in September I went to the O2 shop to try and sort it out I ended up ringing up they said they sorted it out and noticed that all my services were cut dead and should not have been they said they were going to give me my 102 pound back as credits which I wasn't happy about anyway now I have just been bulid 15 pounds for reconnection is this a joke and £10.25 this month odd number has anybody else had a problem with dealing with these criminals

[jonsie]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm