Reactivate Old Sim Card - Urgent

[jaydeef92]

Hello All

I am urgently needing help from O2 with reactivating an old o2 sim card.

Sadly a loved one (a previous boyfriend - we were just starting to get close again and seeing where things would go) he unfortunately took his life last week.

And I am desperate to get our years worth of texts and photos off the likes of whats app etc. which is obviously linked to the o2 phone number i used to have.

I was hoping o2 would have a chat box for this, but due to covid theyre limited on what they can discuss. Please can anyone help. I would love to salvage these lovely memories.

Please be kind and sensitive in your replies.

Thank you

Jade

[O2Tracey]

I would pop into store with some photo id (passport or Driving licence), and the can issue you with a new SIM, this will be dependant on how long the sim has not been used, as it may not be possible. But it's worth a try. Hope this helps

[Bambino · Accepted solution]

@jaydeef92 Sorry for your loss. Your ability to get you old sim number back will depend on how long it's been inactive. If it's been longer than six months the number may have been reassigned. You'll need to call customer service. Numbers are in the link below. Use the Lost/Stolen or Fraud option to get through.

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