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Reactivate Old Sim Card - Urgent

jaydeef92
Level 1: Joiner
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Hello All

 

I am urgently needing help from O2 with reactivating an old o2 sim card.

Sadly a loved one (a previous boyfriend - we were just starting to get close again and seeing where things would go) he unfortunately took his life last week.

 

And I am desperate to get our years worth of texts and photos off the likes of whats app etc. which is obviously linked to the o2 phone number i used to have.

 

I was hoping o2 would have a chat box for this, but due to covid theyre limited on what they can discuss. Please can anyone help. I would love to salvage these lovely memories.

 

Please be kind and sensitive in your replies.

 

Thank you

 

Jade

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Bambino
Level 78: King of Kings
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@jaydeef92 Sorry for your loss. Your ability to get you old sim number back will depend on how long it's been inactive. If it's been longer than six months the number may have been reassigned. You'll need to call customer service. Numbers are in the link below. Use the Lost/Stolen or Fraud option to get through.

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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O2Tracey
O2 Support
O2 Support
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I would pop into store with some photo id (passport or Driving licence), and the can issue you with a new SIM, this will be dependant on how long the sim has not been used, as it may not be possible. But it's worth a try. Hope this helps
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Bambino
Level 78: King of Kings
  • 19834 Posts
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  • 2828 Solutions
Registered:

@jaydeef92 Sorry for your loss. Your ability to get you old sim number back will depend on how long it's been inactive. If it's been longer than six months the number may have been reassigned. You'll need to call customer service. Numbers are in the link below. Use the Lost/Stolen or Fraud option to get through.

Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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