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Proof of usage

AM14
Level 1: Joiner
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on ‎14-01-2025 18:31

on ‎14-01-2025 18:31

I requested proof of usage on 16 December 2024 and have been following up weekly since then. Despite my repeated efforts, I have yet to receive the proof of usage, either by email or post. Each time I contact customer service, they complete a form and assure me I will receive the document within 3 to 5 days, but this has not happened. 

 

I spoke with 2 manager they assured me I will receive in 3 to 5 days but have not received. 

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Enlli
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on ‎14-01-2025 18:37

on ‎14-01-2025 18:37

Common problem on here if you do a search for Proof of Usage.

Might be worth checking out some of those threads

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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gmarkj
Level 67: Unsung hero
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on ‎14-01-2025 19:42

on ‎14-01-2025 19:42

Also try the o2 social media teams - links to the main ones are on the Guide: How to find help & contact O2 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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MI5
Level 94: Supreme
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on ‎14-01-2025 20:33

on ‎14-01-2025 20:33

@AM14 

https://community.o2.co.uk/t5/Discussions-Feedback/FAO-Anyone-needing-Usage-reports-for-insurance-pu...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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