on 09-11-2018 12:57
Hi, I get quite a few texts promoting O2 offers but they always seem to only apply to people on pay monthly , I have tried phoning the number in the texts several times to stop them but they still keep coming.
Is there any other way to stop these? I can't find anything in the online account about stopping offers that do not apply to PAYG.
09-11-2018 13:28 - edited 09-11-2018 13:29
09-11-2018 13:28 - edited 09-11-2018 13:29
Hi @Fw190
Yes, you can do this by changing your preferences in MyO2 http://www.o2.co.uk/myo2.
Good luck and welcome to the forum
on 09-11-2018 13:32
on 09-11-2018 13:32
Go here in your MyO2 and have your phone ready to receive a verification code too.
09-11-2018 13:37 - edited 09-11-2018 13:40
09-11-2018 13:37 - edited 09-11-2018 13:40
I had already tried contact preferences but all I get it the web page in the screen shot.
Tried to put in a screen shot of the my preferences page showing that there was nothing in it but it did not show in my browser after i had posted.
M15 Re "Go here in your MyO2" - go where?
on 09-11-2018 13:41
on 09-11-2018 13:41
@Fw190 wrote:
M15 Re "Go here in your MyO2" - go where?
Circled in the image I posted ?
on 12-11-2018 14:34
on 12-11-2018 14:52
on 12-11-2018 14:52
Not getting anywhere, I do not get a screen like M15 shows, I do get a menu option for 'my contact preferences' and get texted a code when I click on it but then I just get the page as in the screen shot I put up, with no options at all in it.
Have still been getting ads for contract stuff and tried calling the number on the messages again and it says I have opted out of everything but they still keep coming .......
on 14-11-2018 09:21
on 14-11-2018 09:21