Solved: Re: Prepayment Mastercard Card

cuddles73 · ‎22-03-2022

Hi,

Why is 02 not accepting a prepayment mastercard card to process a top up?

Surely works the same way as a credit or debit card?

I have £50 on my prepayment card and only wanting to top up £10!

You accept mastercards so surely shouldn't matter if it's a credit card or prepayment card still money!

MI5 · ‎22-03-2022

@cuddles73

We're all customers here so wouldn't know, sorry.

See other ways to top up here Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-03-2022

@cuddles73

We're all customers here so wouldn't know, sorry.

See other ways to top up here Guide How to Top Up (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎22-03-2022

@cuddles73

It will be down to the first 6 digits of the PAN, which may not be a UK based PAN, and as such is not accepted by o2.

I would speak to your card issuer, or as @MI5 has advised look at the alternative ways.

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