Solved: Re: Preferences on pay as you go

Carol8 · ‎14-10-2021

Could anyone show me the steps to switch off O2 advertising texts that keep arriving? Also, despite having switched off my answer service, deleting all messages and doing a factory reset I cannot get rid of the icon and reminder that I have a message! Does anyone have any suggestions? TIA

MI5 · ‎14-10-2021

@Carol8

You need to change your marketing preferences in your MyO2 to stop the third party and advertising texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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gmarkj · ‎14-10-2021

To get rid of the icon you would need to call yourself from another phone and leave a message. From your phone, listen to the message and delete it. That should clear the icon @Carol8.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎14-10-2021

@Carol8

You need to change your marketing preferences in your MyO2 to stop the third party and advertising texts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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