Phone number swap didn't happen,

[Anonymous]

My phone number from virgin was supposed to be transferred today before 6pm and this hasn't happened.

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[Anonymous]

Thanks I need it.

[Anonymous]

I hope this all works out ? I will know in 24 hours I don't fancy doing that again tomorrow.

[jonsie]

Best of luck mate , it should go ok from here on in 😊

[Cleoriff]

Fingers crossed

[Marjo]

Fingers crossed for you @Anonymous! Hope it's all going ok now. 

[Anonymous]

Connection update 😡😡😡😡😡. I have just come of the phone from virgin customer support, after waiting 20 minutes on hold to be told sorry that there has been a glitch in the system and she is esculating the problem to the technical department and promised that it should be sorted out in ANOTHER 24 hours this would make 6 days for a simple number transfer, and also my daughter today has been complaining  she was still getting cancellation text from virgin which is on a different number and which they also say it won't get cut off as they have cancelled that process. I have had enough of virgin and informed them that if I have to phone up again over there failed promise of it all being fixed in 24 hours I would be cancelling all the family contacts with them and taking my custom to another provider.

[jonsie]

 Appalling and beggars belief. Shear incompetency! 

[MI5]

Sounds normal for virgin tbh.

[Cleoriff]

At least this confirms the fault has nothing to do with O2. Virgin sound quite pathetic...

[jonsie]

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@Cleoriff wrote:

At least this confirms the fault has nothing to do with O2. Virgin sound quite pathetic...

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And here's me with Virginia everything installed a week ago with a landline I have no earthly use for except Telecast. Now I'm being bombarded with emails asking me to take out a great deal on Virgin Mobile...After the incompetency experienced by @Anonymous there's not a chance in hell of that happening.

Oh and I get in the post yesterday advising me that superfast broadband is now available in this area and to give their sales team a call to take advantage of it. But wouldn't it save them a lot of postage by their systems cross-referencing people who have installed cable already.?